AnneF1's profile

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Monday, June 30th, 2025 6:00 PM

Comcast Utility junction boxes (on street) are smashed

Multiple Comcast green plastic utility towers are broken/smashed in our community.  How do we get them replaced?

PineCrest Community Lansdale PA  [Edited: "Personal Information"]

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Official Employee

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2.5K Messages

5 months ago

 

AnneF1, hello, and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the broken Comcast utility boxes in your community. That sounds frustrating, and I understand you'd want to get those replaced as quickly as possible. Please send a direct message with your full name and address so that we can start the process of submitting a ticket to our local team to have those looked at and fixed. Thank you. 
 

To send a "Direct Message":

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Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

Visitor

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1 Message

3 months ago

We are having a similar issue in our neighborhood, but our property manager can't seem to get in touch with the right person.  Our property manager is being told to report each box one by one.  Our problem is bigger than that.  We have a complete hodge podge of boxes, some old rusted metal ones, some plastic, almost none of them are installed properly.  Almost none of them are partially buried as they are supposed to be.  Technicians don't bother to try to open them and just yank them off the junctions and set them back on but not property embed them.  They are a complete hodge podge and are either in state of disrepair or faded, or just sitting half on the ground half leaning over and even protruding into the sidewalks.  How can we get someone to at least contact this to address our community as a whole?

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