change plan to 5 year plan

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_ht431s and thanks for reaching out on our Xfinity Community forums!  

While we would not be able to change any terms that applied to a previous promotion you had on your services, you can definitely review what promotions may be available on your account moving forward.  There are a few options available to do this.  

The Xfinity Plan Builder will typically show you what offers are available on your account, or you can check for available promotions within the Xfinity App.

If you'd like additional information or further assistance, please let us know.  We can absolutely help you review your options.  To get started, please send us a direct message* with your full name and service address.  Once we've identified and verified your account, we can provide additional information or answer any specific questions you might have. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.