Hi there, @user_4rlvsx , I’m really sorry to hear you’ve been having trouble reaching the right team especially for something as important as a bankruptcy related concern. That’s definitely not the experience we want for you. We’d be happy to help get you connected to the right support team as quickly as possible. Please send us a direct message with your full name and the service address. From there, we can make sure your situation is routed properly and follow up with you. We appreciate your patience and look forward to helping you get this resolved. 👍
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
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118.3K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.3K Messages
9 hours ago
Hi there, @user_4rlvsx , I’m really sorry to hear you’ve been having trouble reaching the right team especially for something as important as a bankruptcy related concern. That’s definitely not the experience we want for you. We’d be happy to help get you connected to the right support team as quickly as possible. Please send us a direct message with your full name and the service address. From there, we can make sure your situation is routed properly and follow up with you. We appreciate your patience and look forward to helping you get this resolved. 👍
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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0