dlessard's profile

New Poster


1 Message

Tue, Jan 5, 2021 9:00 AM

Can't make account changes on line.

Trying to make changes on my account and I keep getting a message saying I have to call.  I am working so I don't have the time to call.  I want to make changes online.  Is that possible?


Official Employee


326 Messages

5 m ago

Hello, @dlessard, we can get to the bottom of this issue and help. Just send us a message with your name and service address so we can take a closer look at the promotion you are looking to get. If you select my username you will see a send message option. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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