Visitor
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1 Message
can’t add bank account
I can’t not add a bank account as a payment method. It says "We cannot accept bank payments on this account, please try a different method." Please help me add my bank account. I can’t get the $10 a month discount because of this issue that I was told should have been resolved weeks ago
XfinitySean
Official Employee
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321 Messages
5 hours ago
Thanks for reaching out through our community forums, user_e0qq9f! Sorry to hear you're having issues adding your bank account. We'd be more than happy to look over the account to see why our system isn't accepting ETF payments. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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