lhwales55's profile

New Poster

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3 Messages

Thu, Dec 3, 2020 12:00 PM

Cannot Stop service

Cannot get a hold of anyone to stop service for a deceased relative. Been trying for months

Responses

Again

Expert

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25.8K Messages

6 m ago


@lhwales55 wrote:

Cannot get a hold of anyone to stop service for a deceased relative. Been trying for months


You need to provide a copy of the death certificate and take it to your nearest store.

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CCTeds

Official Employee

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18.9K Messages

6 m ago

@lhwales55  Apologies for the issue and the experience that you described above. Condolences on your loss. 

 

The link below should help with this. You can also send me a PM (Private Message) with the details and I can look into this further and get the process started. 

 

https://www.xfinity.com/support/articles/account-holder-passed-away

 

Private Messages (PM’s)

 

You can click on my name (ComcastTeds) and go to the upper right link that says ”Send Me a Message” 



Near the top/middle of each Forum page you will see a small envelope

This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.

The envelope icon will have a number next to it if you have any new messages waiting. 

To open a PM to read it, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled.

 

Apologies again and thanks for your patience. 

 

  

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