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user_5lgf3y
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Tuesday, November 5th, 2024 3:26 AM

cancelling

I have moved to a new place that does not provide Xfinity, but I cannot cancel my services??? I have tried calling, AI chat bot [Edited: "Language"], and now these forums where it looks like a lot of the customers are experiencing the same issues! WHY MAKE IT SO HARD TO CANCEL YOUR OVERPRICED SERVICE. I now have an additional balance that I will NOT be paying because I have NOT been using your services. 

Someone provide an answer. 

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Updated 

16 days ago

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EG

Expert

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107.1K Messages

18 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasA

Official Employee

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1.8K Messages

16 days ago

 

user_5lgf3y - Hello, thank you for your feedback. I hope the move went well. We appricate your feedback and the opportunity to help cancel your Xfinity account. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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