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alex179
Rousing Reactor
Expressive Exchange
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Contributor

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70 Messages

Thursday, February 1st, 2024 4:40 PM

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Canceled basic TV because of upcoming price changes

Tired of the bill going up. The package prices don't increase, but you use the other fees to raise the price of peoples bills. Only keeping Internet Essentials because there's no better options. Set my mother up with an antenna and Roku, and the video quality for local channels is actually better with the antenna than with Xfinity Stream. Good riddance!

Question

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Updated 

1 year ago

100

1

JimEChicago

1 Message

1 year ago

I just cancelled my tv services for the same reason and my bill actually went up.  When I went to view the bill, the xfinity website timed out.  Despite having bigger monopolies, the electric and gas companies treat their customers better!

2

XfinityThomasB

Official Employee

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2.1K Messages

Hello JimEChicago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

alex179

Contributor

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70 Messages

@JimEChicago​ Getting better video quality on all channels. I feel very stupid for not cutting the cord much sooner and saving $65 per month. My bill was up to almost $200 per month at one point with cable TV and internet. 

1 year ago

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