Visitor
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1 Message
cancel
It's absolutely unconscionable that Comcast/Xfinity does not allow me to submit a cancellation request online.
Instead, it takes countless minutes searching the site to even find a way to request cancellation, which is a chatbot that pretends not to understand the request. The only option is to request a call, which is supposed to happen within "15 minutes" but doesn't.
They think that this will discourage people from canceling. But all it does is [Edited: "Language"] people off.
I am one of those now-very-[Edited: "Language"] *former* customers (that is, if they ever actually call me).
[Edited: "Inflammatory/Profanity"]
XfinityKei
Official Employee
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2.5K Messages
1 hour ago
You're in the right place for help. @user_43fsqp Our apologies for any frustration this process has caused. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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