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user_j1rl5l Hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to take a look at your account and make changes as needed. To get started, please send a direct message with your full name and address. 

user_j1rl5l  Sorry, I forgot the instuctions on sending that direct message. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it