Hello @user_ohm, we are sorry to hear that you are looking to cancel your internet service. We truly value you as a customer and would love the opportunity to see if we can find a solution to keep you.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
744 Messages
46 minutes ago
Hello @user_ohm, we are sorry to hear that you are looking to cancel your internet service. We truly value you as a customer and would love the opportunity to see if we can find a solution to keep you.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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