Cancel Fox Nation

user_e5fsr3 - Hi and thanks for reaching out! We can help you with that. Just a friendly reminder, we keep our forums public to help others. Please be advised. In order to help you, I will need you to send me a direct message with your full name and full service address. 

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.