Visitor
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1 Message
Cancel callback never happened
Have been trying to cancel my service and the callback function is not working. (Will not give a callback that was scheduled a month ago and can’t get past hold when i call) Need services terminated today, as again, I set up this termination date a full month ago. Seems intentionally designed to not work properly and to continue squeezing money out of their customers. If you have any other options, please do not use Xfinity. Will need support to reach out to me directly and finalize the cancellation of services TODAY.
XfinityDemetrise
Official Employee
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173 Messages
1 hour ago
Hi there @user_ifb8la Thank you so much for reaching out on our Xfinity Community Forum about cancelling your service. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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