U

Visitor

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2 Messages

Fri, Jun 18, 2021 1:29 AM

Can i leave my equipment with new homeowner?

After i sell my condo, can you just put the equipment in the name of new homeowner? Or do they have to get new equipment?

Responses

Official Employee

 • 

396 Messages

1 m ago

Thanks so much for taking the time to reach out to us regarding the return of your equipment. Congrats on the sale of your condo. If you do cancel your account then we would require that any leased equipment be returned to us.

You can always return equipment at any open Xfinity Store. https://comca.st/3vAIPb9

For customers who either can’t or prefer not to go to a store, we have free UPS at-home pickup available. Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit https://comca.st/3cSqxf3 for the most up-to-date UPS locations and store hours. We can also move the equipment with your services to your new location. Any new homeowner can contact us at any time to set up services and we would be more than happy to supply them with equipment depending on the services that they choose. 

 

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