1 Message

Sat, Sep 24, 2022 5:02 PM

Cable line cut

The temporary cable line behind our house was never buried and is now severed by the mower.  We have no internet and need it repaired ASAP.  We cannot get through on the virtual assistant ("wait a few more minutes" shows forever) and can't get through to a human.




96.9K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


1.4K Messages

2 months ago

@Catchau82 thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that the line was severed. It's important to me that we get a techncian out as soon as possible. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

forum icon

New to the Community?

Start Here