TyberPrime's profile

New Poster


1 Message

Sat, Jan 2, 2021 4:00 PM

Cable Bury Request

I signed up for 1GB speed internet over two weeks ago. The technician that came out told me that they would need to dig a trench and bury the cable line. He said it would take about two weeks for a crew to come out and install the line. It has been almost three weeks now and still nothing. Every time I contact support, they throw another technician at me who tells me the same thing. Any ideas on what to do to get a crew out here to install the line? I work from home and am getting desperate.



Official Employee


6.1K Messages

4 m ago

Hi @TyberPrime! We appreciate you for using the Xfinity Forum to get assistance with your drop bury. I'd be happy to help by checking the status of your request. I've replied to your private message and look forward to hearing back from you so we can get this resolved as soon as possible!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here