jkgator's profile

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2 Messages

Fri, Jul 24, 2020 12:00 PM

Burying orange cable line in the backyard



Xfinity tech ran temporary drops in my back and side yards about two months ago. Someone came (without any contact) and buried the cable in the side yard but left the back yard drop since nobody was home at that time.

I called xfinity on Jun 29 to request drop burial again, but nothing has happened so far. 

Can someone resolve this issue correctly  at thie time?



Official Employee


6.1K Messages

9 m ago

Hi @jkgator


Thank you for posting your question and welcome to the Xfinity Forum. I'd be more than happy to help you by contacting your local line techs to come out and get the line buried. Please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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