1 Message

Fri, Jul 23, 2021 9:26 PM

Burying aerial cable/moving cable underground

I am having my electrical service converted from overhead to underground, and want to have my cable buried at the same time. Who do I speak with?


Official Employee


104 Messages

2 m ago

Good afternoon, @user_156d70! I appreciate you reaching out to our expert Digital Care Team for assistance with your overhead line. We would be more than happy to help submit a request to get it converted to a underground drop. For assistance, can you please send us a Private Chat Message with your first and last name along with your full service address?


To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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