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user_ichuzw
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Visitor

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2 Messages

Tuesday, August 5th, 2025 1:53 PM

BURY CABLE

We had our service installed a couple of weeks ago but nobody has come out to bury our cable. It’s running up the side of our driveway and across the yard which is causing problems since the weeds and grass can’t be cut until the cable is buried. I’ve tried calling the customer service number multiple times but can never get a human, the robot is useless. When will someone be here to bury our cable? Thanks.

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XfinitySara

Official Employee

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2.1K Messages

4 months ago

Hey there, @user_ichuzw! Thanks for taking the time to visit our community forum with your line burial request. You've come to a great place for support :) Our team is awesome to work with because we can definitely confirm if there are any existing/open work orders for that burial (they can take a couple of weeks to schedule), and/or submit a ticket to our scheduling team if not! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Jjpauc2929

Visitor

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1 Message

A cable has been running across my front yard for 8 months now. When will this be resolved?

John pauciello

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