Having a lot of the same issues in SW Florida. A couple of months ago, we had an outage in the area for about a day. After I was notified, the outage was repaired, the X1 DVR (main box) was extremely sluggish for every action (changing channels, retrieving the guide, trying to get to streaming channels like HBO MAX, Paramount, Netflix & Prime, freezing, etc.). Shortly after that, the DVR X1 box was non-responsive. After an interaction via a phone call with a rep, and many restarts, nothing worked. The rep scheduled a tech to come out and check things out. The tech ended up replacing the x1 DVR box with a different one. Note that the box that was replaced worked perfectly before the outage. It took a few tried to get the new (different model) box to sync up and work. It was however sluggish and still is. My additional wireless box works perfectly fine, so it appears it is just the X1 DVR box. I've cleared the cache to see if that would work in settings, but that doesn't improve either. At this point not sure what it may be, except how the network interacts with the X1 DVR. Any advice would be appreciated.
XfinityVictor
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arcook01
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13 hours ago
Having a lot of the same issues in SW Florida. A couple of months ago, we had an outage in the area for about a day. After I was notified, the outage was repaired, the X1 DVR (main box) was extremely sluggish for every action (changing channels, retrieving the guide, trying to get to streaming channels like HBO MAX, Paramount, Netflix & Prime, freezing, etc.). Shortly after that, the DVR X1 box was non-responsive. After an interaction via a phone call with a rep, and many restarts, nothing worked. The rep scheduled a tech to come out and check things out. The tech ended up replacing the x1 DVR box with a different one. Note that the box that was replaced worked perfectly before the outage. It took a few tried to get the new (different model) box to sync up and work. It was however sluggish and still is. My additional wireless box works perfectly fine, so it appears it is just the X1 DVR box. I've cleared the cache to see if that would work in settings, but that doesn't improve either.
At this point not sure what it may be, except how the network interacts with the X1 DVR. Any advice would be appreciated.
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