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user_c0j2u1
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Wednesday, October 30th, 2024 11:19 AM

Closed

Billing

My mobile data usage billing is much higher this month due to hurricanes Helena and Milton and the loss of xfinity home internet after those 2 storms. Looking for adjustment since your service wasn't available 

Question

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Updated 

17 days ago

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XfinityWilliam

Official Employee

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1K Messages

24 days ago

user_c0j2u1 Hello there. Please go to this link to find out more information about the hurricane impacts https://florida.comcast.com/2024/10/07/milton/

 

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user_c0j2u1

3 Messages

Yes I know service was finally restored but how does this answer my question. I would think that if your internet service is not available then I shouldn't be billed extra for mobile internet, can't have it both ways

24 days ago

0

XfinityWilliam

Official Employee

 • 

1K Messages

Please reach out to our Xfinity Mobile team at 888-936-4968, as they will have the best guidance with your concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

24 days ago

0

XfinityWilliam

Official Employee

 • 

1K Messages

 

user_c0j2u1 Please reach out to our Xfinity Mobile team at 888-936-4968, as they will have the best guidance with your concern.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

24 days ago

0

user_c0j2u1

3 Messages

17 days ago

Customer service was very helpful 👍 

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XfinityAdrienne

Official Employee

 • 

911 Messages

We are so to hear that you had an amazing experience with reaching out to our customer service team for Xfinity Mobile, user_c0j2u1! Please let us know if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

17 days ago

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