pballer76's profile

New Poster


1 Message

Mon, Jan 11, 2021 12:00 PM

Bill increase $5.00 why?

My bill increased $5.00 since last month. There were no changes to the Xfinity service.

I attempted to call but the automated assistant will only say that my bill increased $5.00.

I am aware it increased $5.00, the unanswered auto assistant will not tell me WHY it increased.


Due to the COVID pandemic, it seems that Xfinity cannot be accessed via telephone call.

How can I figure out why it increased or am I just supposed to pay it and assume it's all in good faith?





Gold Problem Solver


22.3K Messages

4 m ago

If you log in to https://customer.xfinity.com/#/billing/past-statements and compare your billing statement to the previous one, it should be clear what changed. The notes on the statements will probably explain the reason for the change.


New to the Community?

Start Here