pballer76's profile

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1 Message

Mon, Jan 11, 2021 12:00 PM

Bill increase $5.00 why?

My bill increased $5.00 since last month. There were no changes to the Xfinity service.

I attempted to call but the automated assistant will only say that my bill increased $5.00.

I am aware it increased $5.00, the unanswered auto assistant will not tell me WHY it increased.

 

Due to the COVID pandemic, it seems that Xfinity cannot be accessed via telephone call.

How can I figure out why it increased or am I just supposed to pay it and assume it's all in good faith?

 

 

Responses

BruceW

Gold Problem Solver

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22.3K Messages

4 m ago

If you log in to https://customer.xfinity.com/#/billing/past-statements and compare your billing statement to the previous one, it should be clear what changed. The notes on the statements will probably explain the reason for the change.

 

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