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user_x9v39m
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5 Messages

Monday, December 1st, 2025 8:36 PM

Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told  me next day sunday,  waited for him, no show. Same monday.

i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store, but once you are attached to them, they dont care. Now they said i have to drive and return the equipment if im not satisfied. Waste my time and gasoline.

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8 hours ago

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XfinityFrank

Official Employee

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1.8K Messages

11 hours ago

Hi there, @user_x9v39m! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience with getting service installed. We would be happy to help work on a solution! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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user_x9v39m

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I want to add something else, . Told them i needed this matter to be resolved today , if it not, inwould cancel the service, they told me to bring back the equipment if i wasnt satisfied , so i have to pay somebody to take half the equipment installed, the drilling they did, and everything else and bring it back to this guys(store). Getting them cost me more than having the other company. I asked for a supervisor, they told me i had to wait 48 hours for one, can you believe that [Edited: Language].[Edited: "Soliciting"]

(edited)

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9 hours ago

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XfinityEmilyB

Official Employee

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2.5K Messages

 

user_x9v39m I appreciate you bringing the details of your recent experience to our attention. You've reached a team of experts and we will stick with you here until we find the best possible resolution together. 
 
Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help. 

 

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8 hours ago

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user_x9v39m

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8 hours ago

here is proof of the bad customer service they provide


[Image removal: "Personal Information"]

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