Bad customer service

I paid for a security package. Technician came late 3 hours, didnt finished install, told me next day sunday, waited for him, no show. Same monday.

i reach out to customer service, the worst i ever experienced, they dont care. No solve at all. [Edited: "Soliciting"], they just sell you at the store, but once you are attached to them, they dont care. Now they said i have to drive and return the equipment if im not satisfied. Waste my time and gasoline.

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XfinityFrank

Official Employee

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1.8K Messages

21 hours ago

Hi there, @user_x9v39m! Thanks for reaching out to us here on the Community Forum and sorry to hear about the poor experience with getting service installed. We would be happy to help work on a solution! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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