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ajdoheny1
1st Topic

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4 Messages

Tuesday, May 18th, 2021 3:33 AM

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A roadmap of Cable wires on my house

I recently bought our home & have discovered that there are over 6 lines of cable wires on our home. I reached out to customer service and was told technicians do not remove cable that has been installed. The burden is on the homeowner. This seems unacceptable to me and wonders if it’s possible to have someone come out & help me figure out which lines can be removed. The wires look very unprofessionally installed. It’s an eyesore! 
thanks. 

Question

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Updated 

4 years ago

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CCBiancaB

Problem Solver

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574 Messages

4 years ago

Hi, @ajdoheny1! Congratulations on your new home! I can imagine what an eyesore a bunch of cables must be, especially in a new home. In some instances the cables for our services are installed by our technicians, but not always. Since the cables are part of your home we wouldn't be able to remove them or give advice on what needs to be removed. We recommend reaching out to an electrician to get an expert opinion. Please reach out if you need assistance with anything else!

4

ajdoheny1

Visitor

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4 Messages

Thank you, Bianca, for your response. The issue here is the location of the distribution box. It needs to be relocated as I am doing some construction in that area. Is it possible to get a tech to move the distribution box? Thanks! 

4 years ago

0

CCBiancaB

Problem Solver

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574 Messages

I'm happy to look into the box you are referring to! Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name and address so we may further assist you.

I no longer work for Comcast.

4 years ago

ajdoheny1

Visitor

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4 Messages

Thank you. I did just as you requested. Let me know if there’s anything I can provide to help in this matter. 

4 years ago

0

CCBiancaB

Problem Solver

 • 

574 Messages

Thank you for sending a chat! I will continue to assist you there. :) 

I no longer work for Comcast.

4 years ago

0

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