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user_4ccv9v
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Sunday, May 24th, 2026 2:45 AM

$200 Amazon gift card promise

Hi all! I was wondering how anyone got the $200 Amazon gift card promised with the plans. I think when I spoke to an agent I was told I was getting the $200 after 90 days if I paid the payments on time and I was never sent the gift card. Can anyone let me know what you all did to get it?

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6 minutes ago

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XfinityAbel

Official Employee

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255 Messages

31 minutes ago

Thanks for posting on our Xfinity Community Forums page, @user_4ccv9v. For pre-paid gift card offers generally, customers are required to:

  • Subscribe to a qualifying plan.
  • Install/activate services within 30 days of the order date.
  • Maintain the same level of service from the eligible offer (no changes or disconnects) for 90 days from the service installation/activation date
  • Be in good standing for 90 days.

You can check the status of the pre-paid card on the Xfinity Incentive Tracker. Let us know if that helps.

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user_4ccv9v

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2 Messages

I used it to look up my account and I put in all my numbers and it literally just did not work.

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21 minutes ago

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XfinityAbel

Official Employee

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255 Messages

Got it, I'd like to take a look into it further, @user_4ccv9v. Please send a direct message including your full name and service address, and we can get started anytime.

 

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6 minutes ago

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