U

Visitor

 • 

2 Messages

Sun, May 16, 2021 6:12 PM

Pixilation

All our wifi tv boxes often have pixilation on the local channels only. Is there a fix??

Responses

feldgary

Frequent Visitor

 • 

19 Messages

1 m ago

I'm having the same issue with my digital HD converter box.  I have X1 boxes on all my other TV's with no issue. I've changed all of the cables including the HDMI and swapped the box out for a new one and that worked for 2 weeks then this week it's back to pixillation on local HD channels only. 

Official Employee

 • 

162 Messages

Hey @feldgary, we appreciate you letting us know you are running into the same issue. We definitely want to ensure that this is corrected for you! Are you using a wireless box as well that runs off your WiFi connection? Have you been having issues with the reception ever since you started using the box, or was it only recently that you started having issues before you ended up replacing the box for another one?

Official Employee

 • 

336 Messages

1 m ago

Hello and Happy Tuesday, ! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm terribly sorry to hear about the pixelation issues you're having on our wireless TV boxes as I know situations like this are never fun, and would love to help have this all corrected! To confirm, where are your wireless boxes located in relation to your router? Also, are you using any coax splitters on the coax line going into your modem from the wall outlet by chance? Thanks again for all your patience throughout this process! 

New to the Community?

Start Here