1 Message

Wed, Jun 16, 2021 5:49 PM


Pixelated tv

For a few weeks now , most DVR recordings are pixelated and the Comcast box is not responding to the buttons on the remote. I have changed the batteries several times, rebooted the  box and checked the wires, nothing was touched or changed to have caused this. As much money as I pay monthly, I should start deducting it from my monthly bill as I am not getting the service I pay for. I see I’m not the only one with this problem and I’m not seeing any solution or answers as to why it’s happening. 

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Official Employee


745 Messages

1 y ago

Hello @user_3b136e. I am sorry to hear that most of your DVR recordings are pixelated and the box is not responding to the remote. I can only imagine the frustration that brings, and I would love to assist you with a resolution. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   


Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

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