Visitor
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3 Messages
NHL Center ice subscription stopped working today
Been a center ice subscriber for over five years and none of the Channels work tonight
they all worked Monday
Visitor
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3 Messages
Been a center ice subscriber for over five years and none of the Channels work tonight
they all worked Monday
user_c57e40
Visitor
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1 Message
1 year ago
Same issues. Did all the usual with tech. Restarted the Modem, cable modems, refreshed the system blah blah. It’s an obvious across the board problem for all users. However as of this writing it’s still not fixed. A work around is to login to your Xfinity account go to live streaming and cast to your TV. This may prove that games are available via this method. However I’m paying to have this work on my TV. So what’s the issue. Did Xfinity download an update that affects all cable boxes for this package. All my other channels work. If so get a team on it and at least announce on the website or email all subscribers you are working on it. Step up to the plate Xfinity we just want to watch hockey!
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user_c86af0
Visitor
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6 Messages
1 year ago
It looks to me like a capacity problem. Last night was a full schedule of games and there were many getting the error. Seems like NBA is also on the same circuits (or should I say circus?). I've noticed this a few times. I bet as the evening went on and the capacity dropped the games were again available. When a cable box is 'cycled' it gives it another chance to connect into the feed, sometimes it works, other times it doesn't. We keep getting a busy signal when trying to call up a game. Frustrating, and I like flipping between games, I don't want to watch stream which is why I went with cable.
That would be my uneducated guess. Perhaps NHL and NBA are sharing which is overloading the amount of users that can watch.
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user_0312ec
Visitor
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2 Messages
1 year ago
Nhl center ice worked fine on my phone till it didn't. I get a message saying i need a subscriotion...hello, i have a subscription. I can get it on my tv, but not my phone. It was fine until today. Comcast is the worst.
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user_bbe776
Visitor
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1 Message
1 year ago
I am trying to watch the NY Rangers on Center Ice. The Channel 3086 feed does not connect and I get an error message. I also tried the Islander feed and that is blocked also. Other CenterIce channels are working. I am paying for this. What is deal?
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user_2c0ef8
Visitor
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1 Message
1 year ago
I have called 2x last season and 2x this season, although there were many other times when it happened and I didn't feel like sitting on the phone for over 1 hr and listen to them go through their charade of trying to fix the problem'. Let's face it folks, they aren't trying to fix the problem. They will just let us complain while they take our money.
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user_f95ac7
Visitor
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1 Message
1 year ago
Total waste of money this year, spent hours on phone trying to get it to work, worked for a week, now states games blacked out, that's the whole point is no blackouts
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user_c86af0
Visitor
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6 Messages
1 year ago
Well, let's give some credit where some is due. Seems like the NHL Center Ice has been fixed. I have not had any problems with the feed the past few weeks. And with the lack of more messages here it seems others are not having the issue any longer either.
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user_189cb6
Visitor
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6 Messages
1 year ago
Well, I would have agreed with you until tonight. Cannot get any games on any channels. Either in the tv or the app. Definitely a Comcast issue again.
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user_189cb6
Visitor
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6 Messages
1 year ago
Not working again, Comcast! On the tv or the app, so definitely a you issue. Let’s get this fixed!
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hammarlund
Regular Visitor
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12 Messages
1 year ago
So I continued to have channel issues and decided to cancel and get a refund, through an Xfinity chat box. I copied the entire chat, here's a portion:
I have proceed your request and within 2-3 days you will get your refund and I have also added credit on your account for the inconvenience caused to you.
Here is the confirmation number CR Ticket #CR062822487
thank you for your help. will I get a transcript of this chat?
Yes, you will get the option of transcript above the cha window and if you are not getting the option , you can simply copy and paste it to your notepad., however all the chats are saved you can also copy chat ID which is 907584610666031437
A few days later the service was still running, so I asked again about it in another Xfinity chat:
Being an xfinity ambassador, I would like to take this opportunity to appreciate you for your loyalty and business with xfinity, you are a valuable customer to us, and we want to take utmost care of it thanks for being on hold Michael, as I have checked you have successfully cancelled the subscription of Centre ice on November 4th
however, it is still shwoing in your bill, as our bill is prepaired in one month advance, please not to worry, I have added the ntoes for you regarding the same, you will get your refund in the next month bill.
Well, the December bill came today, no refund. I called Xfinity and spoke to three people, the last told me that I would not get a refund, and the NHL package had not been cancelled. So, enough is enough. I've been a customer for 40 years, but I won't be for 41. I joined the cord-cutters Xfinity. Thanks for finally driving me to do it!
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