U

Visitor

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3 Messages

Thursday, October 20th, 2022 11:38 PM

Closed

NHL Center ice subscription stopped working today

Been a center ice subscriber for over five years and none of the Channels work tonight 

they all worked Monday 

Visitor

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1 Message

1 year ago

Same issues. Did all the usual with tech. Restarted the Modem, cable modems, refreshed the system blah blah. It’s an obvious across the board problem for all users. However as of this writing it’s still not fixed. A work around is to login to your Xfinity account go to live streaming and cast to your TV. This may prove that games are available via this method. However I’m paying to have this work on my TV. So what’s the issue. Did Xfinity download an update that affects all cable boxes for this package. All my other channels work. If so get a team on it and at least announce on the website or email all subscribers you are working on it. Step up to the plate Xfinity we just want to watch hockey!

Official Employee

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746 Messages

Hi, thank you for reaching out to Xfinity Forums. I understand you were having issues with accessing your subscription with your cable box. Are you still unable to access it?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

1 year ago

It looks to me like a capacity problem. Last night was a full schedule of games and there were many getting the error. Seems like NBA is also on the same circuits (or should I say circus?). I've noticed this a few times. I bet as the evening went on and the capacity dropped the games were again available. When a cable box is 'cycled' it gives it another chance to connect into the feed, sometimes it works, other times it doesn't. We keep getting a busy signal when trying to call up a game. Frustrating, and I like flipping between games, I don't want to watch stream which is why I went with cable.

That would be my uneducated guess. Perhaps NHL and NBA are sharing which is overloading the amount of users that can watch.

Visitor

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8 Messages

@user_c86af0​ 

Would not doubt that assessment.  Just spoke with someone in Southern California who has Spectrum -- zero problems with their NHL Center Ice feed.  Xfinity/Comcast trying to do too much or just not capable?  Either way, we're still without games.  Thanks for your input and everyone else sharing their experiences.

Problem Solver

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606 Messages

 

@user_c86af0 Are you still having issues? Are you getting any error messages? 

 

I no longer work for Comcast.

Visitor

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2 Messages

1 year ago

Nhl center ice worked fine on my phone till it didn't. I get a message saying i need a subscriotion...hello, i have a subscription. I can get it on my tv, but not my phone. It was fine until today. Comcast is the worst.

Visitor

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1 Message

1 year ago

I am trying to watch the NY Rangers on Center Ice. The Channel 3086 feed does not connect and I get an error message. I also tried the Islander feed and that is blocked also. Other CenterIce channels are working. I am paying for this. What is deal?

Visitor

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8 Messages

@user_bbe776​ 

We feel your pain.  We received one day of all the games a few days ago, and it's now back to hit and miss.  We noticed that if you look at the sports guide NHL schedule, everything says it's in Pregame also.  That happened last year also.  And why do the upcoming games disappear 5-10 minutes before and after they are due to start on the guide?

In the end, which is what we've succumbed to (unfortunately), is that the most important thing is being able to see the games.

If this continues any further to any extreme like before, it's time to write a certified letter to both Xfinity/Comcast and WA State.  That takes time for responses, but Xfinity/Comcast needs to answer for their actions or lack thereof, and either refund customers for something that is promised and paid for by us, their customers.  There are certain things they have leeway with in the laws but I don't believe this is one of them.

If nothing else, it will put Xfinity/Comcast on notice.

If you buy a sandwich and half of the sandwich or all of it is missing the main ingredient, is that acceptable Xfinity/Comcast?

New Poster

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6 Messages

@user_bbe776​ make sure you get them to give you the $20 credit on your account that they're offering.

Official Employee

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627 Messages

@user_bbe776 Thank you for reaching out on the Xfinity Community Forums. We are still working to get the error resolved with NHL center Ice. We appreciate your patience as we continue to work on this around the clock.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

I have called 2x last season and 2x this season, although there were many other times when it happened and I didn't feel like sitting on the phone for over 1 hr and listen to them go through their charade of trying to fix the problem'. Let's face it folks, they aren't trying to fix the problem. They will just let us complain while they take our money.

New Poster

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6 Messages

@user_2c0ef8​ make sure you get them to give you the $20 credit on your account that they're offering.

Visitor

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8 Messages

I agree but that only covers one month's cost at $17.50, taxes and whatever other fees are involved.  I made a mistake earlier; it's not WA state that has a bill of rights for consumers, it is the City of Seattle.  So that's where I intend to send the information of what we've been dealing with.

Official Employee

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330 Messages

Hello @user_2c0ef8 We appreciate you taking the time to reach out to us today. I'm sorry to hear you having problems with NHL Center Ice and I'd be happy to apply a credit since it's not working. 

Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

Total waste of money this year, spent hours on phone trying to get it to work, worked for a week, now states games blacked out, that's the whole point is no blackouts

Official Employee

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330 Messages

Thanks for the update @user_f95ac7 I'd be happy to look into this for you. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

Well, thanks Comcast; the Vancouver/Capitals game disappeared after the second period on both channels.  You really are ridiculous.  And I wish I would stop hearing all your advertisements about how great you are, when you are not, when you can't even fix this situation with NHL Center Ice.  You are failing!

Official Employee

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874 Messages

Hi there. I am sorry to hear your game disappeared. Did you get an error message or error code when the games disappeared? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

1 year ago

Well, let's give some credit where some is due. Seems like the NHL Center Ice has been fixed. I have not had any problems with the feed the past few weeks. And with the lack of more messages here it seems others are not having the issue any longer either.

Visitor

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8 Messages

@user_c86af0​ I've been meaning to write in as I've seen you've posted occasionally since all the complaints we all had; it's true that it is much better than it was.  Sometimes the channel that Xfinity has it posted on doesn't work still, so we check the other team's channel and it does.  So we haven't missed any games recently.  I assume everyone is finding their way around the glitches too.  Yay, we have hockey!  Thanks for posting and giving an update on your end.

Visitor

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6 Messages

1 year ago

Well, I would have agreed with you until tonight. Cannot get any games on any channels. Either in the tv or the app. Definitely a Comcast issue again. 

Visitor

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6 Messages

1 year ago

Not working again, Comcast! On the tv or the app, so definitely a you issue. Let’s get this fixed! 

Visitor

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8 Messages

@user_189cb6​ That is ridiculous; I feel bad for you.  Even tonight we have been able to get games on the second channel, so far!

Just an FYI, about two weeks ago Comcast was out changing a box at the top of a pole at the corner of our street; they took forever as they were having issues of some type; I went down and asked because we were without tv and internet for about 5 hours.  So I don't know if that made a difference for us since it's still not "full on".  Maybe there needs to be an equipment update somewhere down the line outside on your street.

It doesn't make sense that everything seemed okay for you and now it's kaput again.  That is so frustrating and it [Edited: "Language"] Comcast!  No one should have to deal with this over and over and over again.

(edited)

Official Employee

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960 Messages

Hello, @user_189cb6! Thanks for posting on our Community Forums. I am sorry to hear about the channel issues. We'd like to help! Could you please send our team a private message with your full name and full address? We can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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12 Messages

1 year ago

So I continued to have channel issues and decided to cancel and get a refund, through an Xfinity chat box. I copied the entire chat, here's a portion:

I have proceed your request and within 2-3 days you will get your refund and I have also added credit on your account for the inconvenience caused to you.

Here is the confirmation number CR Ticket #CR062822487

thank you for your help. will I get a transcript of this chat?

Yes, you will get the option of transcript above the cha window and if you are not getting the option , you can simply copy and paste it to your notepad., however all the chats are saved you can also copy chat ID which is 907584610666031437

A few days later the service was still running, so I asked again about it in another Xfinity chat:

Being an xfinity ambassador, I would like to take this opportunity to appreciate you for your loyalty and business with xfinity, you are a valuable customer to us, and we want to take utmost care of it thanks for being on hold Michael, as I have checked you have successfully cancelled the subscription of Centre ice on November 4th

however, it is still shwoing in your bill, as our bill is prepaired in one month advance, please not to worry, I have added the ntoes for you regarding the same, you will get your refund in the next month bill.

Well, the December bill came today, no refund. I called Xfinity and spoke to three people, the last told me that I would not get a refund, and the NHL package had not been cancelled. So, enough is enough. I've been a customer for 40 years, but I won't be for 41. I joined the cord-cutters Xfinity. Thanks for finally driving me to do it!

Official Employee

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6.9K Messages

Hello, @hammarlund. I appreciate you for taking the time out of your day to post and share your experience here on the Xfinity Community Forum. I can truly understand how frustrating this must be, and hope I can help make this right. I'd like to review your account, to see how I can help. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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