NHL Center ice subscription stopped working today

Hi, thank you for reaching out to Xfinity Forums. I understand you were having issues with accessing your subscription with your cable box. Are you still unable to access it?

@user_c86af0​ 

Would not doubt that assessment.  Just spoke with someone in Southern California who has Spectrum -- zero problems with their NHL Center Ice feed.  Xfinity/Comcast trying to do too much or just not capable?  Either way, we're still without games.  Thanks for your input and everyone else sharing their experiences.

@user_bbe776​ 

We feel your pain.  We received one day of all the games a few days ago, and it's now back to hit and miss.  We noticed that if you look at the sports guide NHL schedule, everything says it's in Pregame also.  That happened last year also.  And why do the upcoming games disappear 5-10 minutes before and after they are due to start on the guide?

In the end, which is what we've succumbed to (unfortunately), is that the most important thing is being able to see the games.

If this continues any further to any extreme like before, it's time to write a certified letter to both Xfinity/Comcast and WA State.  That takes time for responses, but Xfinity/Comcast needs to answer for their actions or lack thereof, and either refund customers for something that is promised and paid for by us, their customers.  There are certain things they have leeway with in the laws but I don't believe this is one of them.

If nothing else, it will put Xfinity/Comcast on notice.

If you buy a sandwich and half of the sandwich or all of it is missing the main ingredient, is that acceptable Xfinity/Comcast?

@user_bbe776​ make sure you get them to give you the $20 credit on your account that they're offering.

@user_bbe776 Thank you for reaching out on the Xfinity Community Forums. We are still working to get the error resolved with NHL center Ice. We appreciate your patience as we continue to work on this around the clock.

@user_2c0ef8​ make sure you get them to give you the $20 credit on your account that they're offering.

I agree but that only covers one month's cost at $17.50, taxes and whatever other fees are involved.  I made a mistake earlier; it's not WA state that has a bill of rights for consumers, it is the City of Seattle.  So that's where I intend to send the information of what we've been dealing with.

Hello @user_2c0ef8 We appreciate you taking the time to reach out to us today. I'm sorry to hear you having problems with NHL Center Ice and I'd be happy to apply a credit since it's not working. 

Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

Thanks for the update @user_f95ac7 I'd be happy to look into this for you. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

Well, thanks Comcast; the Vancouver/Capitals game disappeared after the second period on both channels.  You really are ridiculous.  And I wish I would stop hearing all your advertisements about how great you are, when you are not, when you can't even fix this situation with NHL Center Ice.  You are failing!

Hi there. I am sorry to hear your game disappeared. Did you get an error message or error code when the games disappeared? 

@user_c86af0​ I've been meaning to write in as I've seen you've posted occasionally since all the complaints we all had; it's true that it is much better than it was.  Sometimes the channel that Xfinity has it posted on doesn't work still, so we check the other team's channel and it does.  So we haven't missed any games recently.  I assume everyone is finding their way around the glitches too.  Yay, we have hockey!  Thanks for posting and giving an update on your end.

@user_189cb6​ That is ridiculous; I feel bad for you.  Even tonight we have been able to get games on the second channel, so far!

Just an FYI, about two weeks ago Comcast was out changing a box at the top of a pole at the corner of our street; they took forever as they were having issues of some type; I went down and asked because we were without tv and internet for about 5 hours.  So I don't know if that made a difference for us since it's still not "full on".  Maybe there needs to be an equipment update somewhere down the line outside on your street.

It doesn't make sense that everything seemed okay for you and now it's kaput again.  That is so frustrating and it [Edited: "Language"] Comcast!  No one should have to deal with this over and over and over again.

Hello, @user_189cb6! Thanks for posting on our Community Forums. I am sorry to hear about the channel issues. We'd like to help! Could you please send our team a private message with your full name and full address? We can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hello, @hammarlund. I appreciate you for taking the time out of your day to post and share your experience here on the Xfinity Community Forum. I can truly understand how frustrating this must be, and hope I can help make this right. I'd like to review your account, to see how I can help. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.