NHL Center ice subscription stopped working today

@user_6b0b22 Thank you for sharing this update with our Xfinity Community Forums. I'm so glad to hear that the channels are back up and running for NHL Center Ice! Please let us know if anything changes as we are always here to assist.

Hello, @hammarlund and thread. I am glad that the issue seems to be resolved now and apologize that it interrupted your games. I am a Maple Leafs fan here and understand the frustration with that. I show our Engineering team is still working on this issue. We will reach out here once again when we see it is fully resolved to ensure there are no further problems. 

@user_0d2456​, just checked a few games, some popped right on, some sat and cycled with the dots on the screen for a few minutes before going to the game. Not great.

Mine still not working.  Since Friday. 

ive had center ice for about a decade, the last week is the weirdest it has ever been

Hi @user_e192e2,

We would be more than happy to look into any issues you may be experiencing with the NHL Center Ice channels. Could you please provide us some additional detail to what you are currently experiencing such as an error code, error message, if you are experiencing issues on a specific channel or all channels, and more? The more detail you provide, the better we would be able to assist you. We hope to hear from you soon.  

Tonight's 7pm games, 7/8 loaded ok, but also having audio dropouts mentioned below.

I'm also glad you found this post, @user_22dfcc. I suggest you hold off on unsubscribing from NHL Center Ice just yet. We're working on resolving this error as quickly as possible. We'll definitely inform everyone of any updates as soon as they're available.

Hey there, thanks for reaching back out regarding the audio issues you are having. We would be happy to help with troubleshooting. What troubleshooting steps have you tried already with the Xfinity support representatives you spoke to? 

@jkrzwick Sorry to hear that your team's channel isn't displaying on your TV. Are you seeing any error codes or messages come up when going to this channel? Were you able to get assistance when calling in to our team? 

@jkrzwick​ everything worked fine until today. I have a subscription. I get it on my tv, but not on my phone. I get a message saying i need a subscription. I have gone through my phone to make sure that everything is fine, i have gone through systems reboots, and nothing has changed. I paid money for this service, and i'm getting ripped off. Xfinity doesn't care. I wish i could switch cable services.

Hey there @user_0312ec! Thank you for taking the time to reach out and being part of the Xfinity family. Have you gotten it to work on your phone yet? It sounds like the firmware on the phone or the app may need to be updated. 

Hey, @Jaytoo! Thanks for reaching out to our community forums. We appreciate the opportunity to help. What troubleshooting attempts have you tried so far? Have you rebooted the TV box manually or through the Xfinity app? 

I am having the exact same problems as @Jaytoo!, only on the New York Rangers channel.  I have manually rebooted the cable box, changed the batteries on my remote, restarted the game from the beginning.  Nothing works.  Please correct these problems ASAP!!!!!

@XfinityDilary​ 

 Hello!

Like others here, I’ve rebooted / re-set my system more than once (including the desperation move of unplugging the system, waiting 30 seconds, and re-plugging), new remote batteries, etc.

All of my other non-Center Ice channels work just fine, so it seems to be a problem isolated with Center Ice.

The last time I could view a Devils game with Center Ice’s dedicated channel (3084) was October 22. If I want to watch any NJD games, it’ll be on the channels of the game opponents (including the latest game on October 30), and that’s not perfect either.

There will be frequent audio / video freezes during various team channel broadcasts, and delays (black screens and three blinking dots) to even getting the game picture.

Other unhappy customers have mentioned they can’t watch the NY Rangers and NY Islanders channels – along with the NJ Devils, all three teams are broadcast on the New Jersey / New York region, MSG Network.

Is there something going on with MSG Network and Comcast / Xfinity?

We can definitly take a closer look to see what is going on for you.  Can you tell me if this happens only on live broadcast events and not during the commercials or on the network in its entirety? 

@XfinityArmand​ 

(Reposting as a direct reply).

In my experience, it is during live game broadcasts. I’ll use yesterday’s (October 30) New Jersey Devils-Columbus Blue Jackets game.

At the scheduled time, I checked the NJD channel and all I got was a black screen and three blinking / cycling dots. The screen then either switches to the Center Ice daily game schedule screen, or I get a pop-up that the channel (NJD 3084) is currently unavailable.

I then switched to the Blue Jackets channel and that channel’s screen froze and the audio went silent several times in a three-hour broadcast.

I hope that this feedback is helpful.

To repeat what I said above regarding troubleshooting:  I have manually rebooted the cable box, changed the batteries on my remote, restarted the game from the beginning.  Nothing works.  Please correct these problems ASAP!!!!!

@tootired2talk​ 

use that 20 bucks and sign up for espn+ for a couple of months while they sort this out, at least you can watch the games that way

Thank you @user_2fc361 what error message are you receiving after this troubleshooting?