U

Visitor

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3 Messages

Thursday, October 20th, 2022 11:38 PM

NHL Center ice subscription stopped working today

Been a center ice subscriber for over five years and none of the Channels work tonight 

they all worked Monday 

hammarlund

Regular Visitor

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12 Messages

4 months ago

I just signed up a couple of days ago, and was looking forward to watching a game tonight. Nope. Broken. I spent $69 for nothing.

Visitor

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3 Messages

4 months ago

luckily, I am an ESPN plus subscriber and can watch it that way although that does go towards your data cap. This is the first time I’ve seen a mass outage like this in over five years of being a subscriber.

Visitor

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6 Messages

4 months ago

Same thing with me.  I talked to an agent earlier today and they said they could fix it.  Nope.

Visitor

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6 Messages

4 months ago

It's working for me now.

Official Employee

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271 Messages

@user_6b0b22 Thank you for sharing this update with our Xfinity Community Forums. I'm so glad to hear that the channels are back up and running for NHL Center Ice! Please let us know if anything changes as we are always here to assist.

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Contributor

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704 Messages

4 months ago

working now for me as well

hammarlund

Regular Visitor

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12 Messages

4 months ago

me too, got to see most of the third period of the game

XfinityRay

Official Employee

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1.1K Messages

Hello, @hammarlund and thread. I am glad that the issue seems to be resolved now and apologize that it interrupted your games. I am a Maple Leafs fan here and understand the frustration with that. I show our Engineering team is still working on this issue. We will reach out here once again when we see it is fully resolved to ensure there are no further problems. 

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Visitor

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1 Message

4 months ago

Seems to be happening again tonight. But intermittently. Anyone else having this issue? Are they still working on issues?

hammarlund

Regular Visitor

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12 Messages

@user_0d2456​, just checked a few games, some popped right on, some sat and cycled with the dots on the screen for a few minutes before going to the game. Not great.

Visitor

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1 Message

Mine still not working.  Since Friday. 

Contributor

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704 Messages

ive had center ice for about a decade, the last week is the weirdest it has ever been

Official Employee

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377 Messages

Hi @user_e192e2,

We would be more than happy to look into any issues you may be experiencing with the NHL Center Ice channels. Could you please provide us some additional detail to what you are currently experiencing such as an error code, error message, if you are experiencing issues on a specific channel or all channels, and more? The more detail you provide, the better we would be able to assist you. We hope to hear from you soon.  

 

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Visitor

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1 Message

3 months ago

Glad I found this post!  I haven’t had a game since last week, 10/19/2022. Called xfinity twice and barely got to talk to a very unhelpful person. I found my last game on ESPN+. Not sure if I should drop center ice now or not. This sux

hammarlund

Regular Visitor

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12 Messages

Tonight's 7pm games, 7/8 loaded ok, but also having audio dropouts mentioned below.

(edited)

XfinityRaul

Official Employee

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876 Messages

I'm also glad you found this post, @user_22dfcc. I suggest you hold off on unsubscribing from NHL Center Ice just yet. We're working on resolving this error as quickly as possible. We'll definitely inform everyone of any updates as soon as they're available.

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Contributor

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704 Messages

3 months ago

I tuned in to the Minnesota wild feed around 715, random audio dropouts

(edited)

Visitor

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3 Messages

3 months ago

I'm experiencing the audio dropouts and video pausing as well this evening.

I also had trouble last week with the channels and after talking to the 3rd Xfinity rep he finally got the channels showing, Now having the audio issues.

Official Employee

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1K Messages

Hey there, thanks for reaching back out regarding the audio issues you are having. We would be happy to help with troubleshooting. What troubleshooting steps have you tried already with the Xfinity support representatives you spoke to? 

I am an Official Xfinity Employee.
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Contributor

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704 Messages

3 months ago

this is BS, having to switch over to ESPN+ (and i know not everyone has that option) also eats up data towards my monthly cap

Visitor

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1 Message

3 months ago

My Center Ice has always worked fine until I renewed my subscription this year - now I can get all of the channels EXCEPT the one I subscribe for … Chicago Blackhawks channel #3073 … WHY would this channel be blacked out when I live 220 miles away from Chicago.   Makes no sense - I guess I will call daily until I get my money back as NOBODY at Xfinity has been able to help fix the issue.  Really disappointing !

Official Employee

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351 Messages

@jkrzwick Sorry to hear that your team's channel isn't displaying on your TV. Are you seeing any error codes or messages come up when going to this channel? Were you able to get assistance when calling in to our team? 

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Visitor

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2 Messages

@jkrzwick​ everything worked fine until today. I have a subscription. I get it on my tv, but not on my phone. I get a message saying i need a subscription. I have gone through my phone to make sure that everything is fine, i have gone through systems reboots, and nothing has changed. I paid money for this service, and i'm getting ripped off. Xfinity doesn't care. I wish i could switch cable services.

Official Employee

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573 Messages

Hey there @user_0312ec! Thank you for taking the time to reach out and being part of the Xfinity family. Have you gotten it to work on your phone yet? It sounds like the firmware on the phone or the app may need to be updated. 

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Jaytoo

Regular Visitor

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17 Messages

3 months ago

For the last week, the channel dedicated to the New Jersey Devils has not worked: the screen cycles with three blinking dots, then I’m prompted that the channel is currently unavailable, and to either click "try again" or "cancel".

 

Meanwhile, other Center Ice channels’ pictures freeze or the audio goes out during broadcasts, or it takes longer than usual to load (with black screens and three blinking dots).

 

This the first time where I’ve had Center Ice problems like this and I’ve been a subscriber for years.

 

It’s obvious there are problems for other subscribers as well, so when will all this be resolved for everyone?

 

Official Employee

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519 Messages

Hey, @Jaytoo! Thanks for reaching out to our community forums. We appreciate the opportunity to help. What troubleshooting attempts have you tried so far? Have you rebooted the TV box manually or through the Xfinity app? 

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Visitor

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2 Messages

I am having the exact same problems as @Jaytoo!, only on the New York Rangers channel.  I have manually rebooted the cable box, changed the batteries on my remote, restarted the game from the beginning.  Nothing works.  Please correct these problems ASAP!!!!!

Jaytoo

Regular Visitor

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17 Messages

@XfinityDilary​ 

 Hello!

 

Like others here, I’ve rebooted / re-set my system more than once (including the desperation move of unplugging the system, waiting 30 seconds, and re-plugging), new remote batteries, etc.

 

All of my other non-Center Ice channels work just fine, so it seems to be a problem isolated with Center Ice.

 

The last time I could view a Devils game with Center Ice’s dedicated channel (3084) was October 22. If I want to watch any NJD games, it’ll be on the channels of the game opponents (including the latest game on October 30), and that’s not perfect either.

 

There will be frequent audio / video freezes during various team channel broadcasts, and delays (black screens and three blinking dots) to even getting the game picture.

 

Other unhappy customers have mentioned they can’t watch the NY Rangers and NY Islanders channels – along with the NJ Devils, all three teams are broadcast on the New Jersey / New York region, MSG Network.

 

Is there something going on with MSG Network and Comcast / Xfinity?

Official Employee

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830 Messages

We can definitly take a closer look to see what is going on for you.  Can you tell me if this happens only on live broadcast events and not during the commercials or on the network in its entirety? 

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Jaytoo

Regular Visitor

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17 Messages

@XfinityArmand​ 

(Reposting as a direct reply).

In my experience, it is during live game broadcasts. I’ll use yesterday’s (October 30) New Jersey Devils-Columbus Blue Jackets game.

 

At the scheduled time, I checked the NJD channel and all I got was a black screen and three blinking / cycling dots. The screen then either switches to the Center Ice daily game schedule screen, or I get a pop-up that the channel (NJD 3084) is currently unavailable.

 

I then switched to the Blue Jackets channel and that channel’s screen froze and the audio went silent several times in a three-hour broadcast.

 

I hope that this feedback is helpful.

Contributor

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13 Messages

3 months ago

There are further problems.  Every day there are games that supposedly we can watch, but we keep getting the error that it's not available right now.  We did get a one time credit of $20, but this is still unacceptable.  Which is what we told the xfinity person and it's because we want to watch the games, that's the whole point of subscribing to NHL Center Ice.  And no, I don't want to stream it on a miniature phone or tablet - I want to see the action on my tv.

Figure it out or refund everybody at least 1/2 the price of what you're charging for the season if this continues.

And games showing up later just by chance is not acceptable either.  We don't know if they're going to show up or not, and when they repeatedly don't, it's not worth our time trying to check.

Contributor

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13 Messages

3 months ago

I'm curious if the rest of you who posted are getting your games now.  We still can't get half the games because "it's unavailable at this time".  We've received a one time credit of $20, but as I mentioned to the customer rep, we want to watch the games.

What's going to happen if the rest of the season is like this?

And going back to channels to see if a game ever appears, which it has done a few times, that's unacceptable too.

I asked all sorts of questions, is it my cable boxes, is it my modem, I've reset everything, do you want to reset it too, that's fine?  NO SOLUTION, but sorry.

Ridiculous.  We've had NHL Center Ice since it's start also, and obviously, the service now being provided is inferior for a higher price.

Official Employee

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515 Messages

 

@tootired2talk Thank you for reaching out. What troubleshooting have you tried if any? 

 

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Visitor

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2 Messages

To repeat what I said above regarding troubleshooting:  I have manually rebooted the cable box, changed the batteries on my remote, restarted the game from the beginning.  Nothing works.  Please correct these problems ASAP!!!!!

Contributor

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704 Messages

@tootired2talk​ 

use that 20 bucks and sign up for espn+ for a couple of months while they sort this out, at least you can watch the games that way

XfinityEva

Official Employee

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543 Messages

Thank you @user_2fc361 what error message are you receiving after this troubleshooting? 

 

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