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Visitor

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3 Messages

Tue, Apr 6, 2021 8:41 PM

MLB Extra Innings

Pausing every minute or so even after resetting boxes multiple times. Missing out of market games with error code. Not happy with my purchase at this point. What's being done to resolve these issues?

Responses

Frequent Visitor

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9 Messages

1 m ago

Similar issue here - screen goes blank several times a game. Sometimes the station changes when the picture returns. Impossible to watch a game with these frequent interruptions.

jth182

Regular Contributor

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128 Messages

1 m ago

Same issues with freezing/skipping on MLB Extra Innings here too.

Visitor

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7 Messages

24 d ago

I'm just going to post on all the threads with these problems.

Oregon - first time I've ordered an add on package - MLB EI - watching live seems to be fine but the cloud recordings just don't function.  Skipping portions of games and every game I've tried to watch from the recording stops somewhere in the middle of the game and then is irretrievable.  Last night I recorded the LAD-SD game from both feeds and they both stopped in the bottom of the second then I was able to watch the rest of the game live but in real time it was in the 7th so the 2nd to 7th was lost to me.

Definitely an issue with the cloud recordings and not the boxes or connections and is also a problem with (judging from other posts) NBA and NHL.  There is also a post from a year ago with problems with the cricket channel recordings disappearing, another 3000 channel.

Should these options even be offered to consumers for extra payment if they are non-functional? How many people complain and get refunds and how many people just accept a faulty product?  I imagine it's a business decision that more money can be made from a faulty product because the vast, vast majority of consumers will not complain.

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