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Visitor

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2 Messages

Sat, Jul 31, 2021 3:22 PM

Error code 00200

I am receiving error code TVAPP-00200 when attempting to watch weather channel. Any suggestions? 

Official Employee

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433 Messages

6 m ago

Good morning @user_34c692 and thank you for reaching out to our Digital Care Team on our forums today. I'm sorry to hear you are experiencing this issue with the weather channel. Are you experiencing this issue on any other channels? Have you tried restarting your cable box? 

Visitor

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2 Messages

6 m ago

Yes and yes. No cable box but we have restarted “tower”

Official Employee

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216 Messages

Thank you so much for writing us back @user_34c692 and for those details. How are you exactly attempting to access the weather channel? Are you using the Xfinity Stream app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

2 m ago

I’m receiving the same error code. It occurs on all channels on the app. I have a smart TV.  I have not reset the modem because I am nit having any other xfinity issues.  I can use the xfinity app on my iPad and my iPhone. 

Official Employee

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200 Messages

Hello @user_17b5a9! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your streaming service on your smart TV, but you have definitely come to the right place for assistance!

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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6 Messages

1 m ago

I’m getting an error code on all channels tvapp-00200 

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