CB13TV's profile

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45 Messages

Thursday, December 1st, 2022 4:28 AM

Epix Disappeared from My Subscription

I have had Epix for years.  My bill says I have Epix, but my cable box says I need to pay extra!  Why did it disappear from my channels?  Has it been replaced with anything?  Will my bill decrease with having less channels?

CB13TV

Contributor

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45 Messages

2 months ago

We returned 2 cable boxes directly to the store.  Instead of crediting our account to pay for 2 less boxes, they changed our programming to a lesser package with 185 channels instead of the Digital Preferred 220+ channels package including Epix channels for no extra cost which was grandfathered in since we have been customers for over 20 years.

Now they are telling me I just have to deal with their mistakes since they can't change it back. 

Plus they are not lowering my bill for the 2 boxes returned directly to the store!

I am frustrated and don't know how to contact someone who actually understands and cares.

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