Visitor

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1 Message

Sunday, June 7th, 2026 3:24 AM

Channels aren’t working

Some channels are working.

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Official Employee

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2.7K Messages

6 hours ago

 

user_lf8hj6, I thank you for taking the time to create a new post. I see you are having trouble with some channels, and I know how frustrating that can be. That said, we can do our best to help. Can you tell me more about the channels that are not working as expected? Are you getting any error messages or codes when you attempt to view them? Lastly, have you tried any general troubleshooting steps like rebooting your equipment using the Xfinity App, which you can read about here https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. 

 

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