Wed, Feb 24, 2021 3:00 PM
2 m ago
Hi @djones1234, thank you for reaching out. I am sorry to hear about your interruption from the 15th to the 18th. I hope you and your family are now safe and warm. We have made the interruption credit process very easy for customers.
Please follow these simple steps.
Log onto the Xfinity Status Center using this link https://comca.st/3qRVULF.
Click the link, "Tell us more about your experience." (this link will be at the bottom left)
A form will launch to determine eligibility for the credit. Just provide details about your experience during the interruption, including the date and service impacted. Once you have reviewed and submitted the form, a notification will pop up letting you know the credit was applied.
Please reach back out if you run into any problems or have any questions!
I appreciate you reaching back out to us and letting us know. We can look into this; please click on my handle (ComcastGina) and "Send a message" with your name and service address, so we can get this taken care of for you 🙂
Hello, I am in but not seeing the "tell us more" URL, can you show us how to navigate to this page from the My Account page?Thanks
If there is anyone that is still in need of assistance with your account and you are not seeing the Tell Us More link, you can send us a message by clicking on one of our names to get started in a private message.