New Poster
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5 Messages
why am I losing service on a daily basis and I'm been refused acceptable credit
On September 12, 2024 through September 13, 1pm, I lost my cable and Internet service. I lost pay for 2 days. After service was reinstated, it has been dropping on a daily basis. I was told that the problem was an old splitter and a worn cable. A ticket was open for a credit which was 15.48. I lost more than 15.48. Why can I not speak to someone in charge? Your chat is useless as well as the phone response. I'm paying a large amount for monthly service but not receiving monthly service.
EG
Expert
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107.1K Messages
2 months ago
The concern is not "Channels And Programming" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.2K Messages
2 months ago
Thank you for reaching out to us here @zelynn56. I would be happy to check on any service issues from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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