unhmarchand's profile

Frequent Visitor


5 Messages

Mon, Oct 5, 2020 7:00 PM

Update billing/mailing address, keep same service address.

I would like to update my billing and mailing address to match my existing service address on my account.  Please advise, thank you.



Gold Problem Solver


22.3K Messages

7 m ago

Please see https://www.xfinity.com/support/articles/updating-your-mailing-address. You can't change this yourself, you need to have a Comcast rep make the change for you.


If an Employee doesn't reply to your message here, contact a phone rep at 1-800-Comcast, or see https://www.xfinity.com/support/contact-us. If you decide to visit a Service Center or Xfinity Store check hours and locations at https://www.xfinity.com/support/service-center-locations.

Official Employee


6.7K Messages

7 m ago

Hello unhmarchand. We appreciate you visiting and posting on the Xfinity Forums. I can assist with getting your billing / mailing address updated. To get started, please send me a private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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