xftMatt1's profile

New Poster


1 Message

Sun, Feb 21, 2021 7:00 PM

Texas Storm Outage



I lost my internet from 2/15 to 2/17 and even afterwards sporadically despite having power during a large portion of this period. I was wondering if there will be a service credit for this interruption.





Official Employee


227 Messages

2 m ago


Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
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