Visitor
•
1 Message
Technician Recovery Fee
Hello,
A few months back, I was dealing with some internet issues. It kept dropping and wouldn’t reconnect. I tried reaching out to customer support a bunch of times, but it kept happening. They finally said a tech would come out to fix it. What they didn’t mention was the $100 fee for this service. The tech came, did some work outside of my house, and everything was fine. But then I got hit with a $100 charge a couple months later. I think this is unfair since they didn’t tell me about the fee beforehand, and customer support was the one who suggested the tech visit. I’d like to contest this charge.
XfinityMelinda
Official Employee
•
12 Messages
2 hours ago
Hi @user_5h7rnh Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand your frustrations with a service fee being applied. This fee is always based on the source of the issue and is further covered via the article below:
Xfinity - Prepare for Your Service Visit
I would be more than happy to review the account to see if it was a valid charge.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
0
0