Jhock's profile

New Poster

 • 

4 Messages

Thu, Nov 5, 2020 10:00 PM

Service Disconnected with $0 balance?

Tonight, my service was randomly disconnected. I have no outstanding balance, and actually have been using autopay. This is the message on my account screen:

 

"Your Xfinity services are currently disconnected.

Your unpaid account balance is $0.00. You can make a payment to bring your account up to date."

 

<Edited for guideline violation> does that mean? @Comcast_Support 

Responses

Again

Expert

 • 

25.6K Messages

6 m ago

Abbreviated profanity

PH left

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @Jhock

We appreciate you for sharing your billing concerns here on the Xfinity Forum. That is really strange. I want to help clear this up to ensure your services are restored and confirm your billing is correct. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

4 m ago

This happened to me too

New Poster

 • 

2 Messages

4 m ago

And I need help with it

Official Employee

 • 

138 Messages

2 m ago

Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account status! To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

4 Messages

2 m ago

Same happened to me as well, I need assistance 

Visitor

 • 

1 Message

2 m ago

Having this same problem as well

Official Employee

 • 

158 Messages

Hi there. We can take a look at this for you. As we'll need some account sensitive information, we'd ask you start a peer to peer chat with an employee. Click the Chat icon at the top right of the page--this will place you into a peer to peer chat with an Xfinity representative who will assist as soon as possible.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here