Jhock's profile

New Poster

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4 Messages

Thu, Nov 5, 2020 10:00 PM

Service Disconnected with $0 balance?

Tonight, my service was randomly disconnected. I have no outstanding balance, and actually have been using autopay. This is the message on my account screen:

 

"Your Xfinity services are currently disconnected.

Your unpaid account balance is $0.00. You can make a payment to bring your account up to date."

 

<Edited for guideline violation> does that mean? @Comcast_Support 

Responses

XfinityChe

Official Employee

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6.1K Messages

10 m ago

Hi @Jhock

We appreciate you for sharing your billing concerns here on the Xfinity Forum. That is really strange. I want to help clear this up to ensure your services are restored and confirm your billing is correct. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

New Poster

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2 Messages

8 m ago

This happened to me too

New Poster

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2 Messages

8 m ago

And I need help with it

Official Employee

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284 Messages

6 m ago

Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account status! To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message".

New Poster

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4 Messages

6 m ago

Same happened to me as well, I need assistance 

Visitor

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1 Message

6 m ago

Having this same problem as well

XfinityBrie

Official Employee

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344 Messages

Hi there. We can take a look at this for you. As we'll need some account sensitive information, we'd ask you start a peer to peer chat with an employee. Click the Chat icon at the top right of the page--this will place you into a peer to peer chat with an Xfinity representative who will assist as soon as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Same here, just happened to me.

Official Employee

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284 Messages

Hello! Thank you for reaching out today! I am just the person to help you in resolving any questions or concerns with your account status!

Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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