Visitor
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2 Messages
Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone,
I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account.
I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account when I moved into a second household. Due to a relocation, I no longer have a need for that second household and have returned to the original household, which has a continuous, active, and ongoing Xfinity account.
I didn't switch to a competing provider; I simply transitioned back into the home that is actively using and paying for Xfinity services. Because the household remains a dedicated customer, Comcast hasn't actually lost a subscriber here.
When I inquired about this, the representative suggested I ask here or corporate for assistance with a courtesy waiver given these specific loyalty circumstances. I am hoping a corporate specialist here can help look at the account details and waive this final $100 balance.
I have the account numbers, names, and addresses for both the closed account and the current active household account ready to send over via private direct message as soon as a team member responds.
Thank you for your time and help!


Accepted Solution
XfinityQue
Official Employee
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647 Messages
1 day ago
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XfinityRichard
Official Employee
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3.2K Messages
16 hours ago
It was a pleasure, @user_itmr3u working with you in private and getting your termination fee concerns taken care of. I truly do appreciate your time and most importantly we appreciate your business!
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