Contributor
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21 Messages
Request for NEW 5 Year Price Guarantee (Internet) - PRICE DROP
Requesting to renew my 5 year PRICE for 2 GIG Internet due to $15 month price drop.
Contributor
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21 Messages
Requesting to renew my 5 year PRICE for 2 GIG Internet due to $15 month price drop.
XfinityShawn
Official Employee
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2K Messages
8 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_mca87
Contributor
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21 Messages
6 hours ago
If someone from Xfinity can escalate this issue to a manager that would be great as I am not being offered the promotion which is being made available to new customers.
(maybe Xfinity should start to treating customers the way its direct competitor ATT does - Deals for "everyone" for both "new and existing customers")
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