Visitor
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2 Messages
REPEATED billing discrepancy
I am reaching out to attempt to clear up a repeated billing discrepancy, once & for all. In January, I negotiated a new price with your customer service team. The cost was supposed to be $135 per month, LOCKED IN FOR 3 YEARS. This was EXPLICITLY stated by your representative. Since renegotiating my contract, I have been over billed almost every single month since. I am exhausted with this process & I am exhausted with being overcharged repeatedly by your company. I have been a customer without so much as a single late payment in nearly 10 years of service at this address. Please, email me with a receipt for crediting my account for the extra money taken from me this month & find a way to lock in the AGREED UPON PRICE for your services. I need my money back & I need to be assured that this is the last time I have to chase you down to fix this problem. Please, reach out to me by email. I am unavailable by phone & your chat application is a nightmare. Thank you.
XfinityJustinC
Official Employee
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2.3K Messages
20 hours ago
Hello, @user_juvzt5 thank you for taking time to reach out over Xfinity Forums. I completely understand the frustration when having to continue to reach out regarding the same concern if it isn't getting resolved. I'd definitely like to investigate further and wan to ensure I'm on the same pager. From experience, I've seen the most recent internet promotions I have run either 1 or 5 years and haven't seen a 3 year promotion in a while.
- What service(s) were supposed to be locked in for 3 years?
When changes are made to an account, an order recap is sent to get reviewed and then if everything looks correct on the order. There would be certain approval boxes to select and then return the order approval to the agent.
- Was there an order recap sent showing the changes with the pricing for 3 years that was reviewed, accepted, and returned for completion?
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