Problem with my billing.

How it started: I wanted to cancel my TV service because I never used it, but I couldn't cancel it voluntarily. Therefore, I took the initiative to contact agents on September 14, 2024. and one of them was named Neha. The answer she gave was that I had an agreement which restricted me from canceling the TV service. At first she said that the agreement would start in May 2023 and would last 24 months, but the fee for the agreement was only $99 whereas in reality I've been paying about $150 a month in recent months. I later corrected her error, and the agreement actually stated a 12-month validity period which would end in May 2024. Since this point in time, I have been paying unreasonable extra fees, because I could not cancel the TV fee by myself and the Agent did not help me solve these problems too. She agreed to help me contact the refund channel and told me that someone would call back me to discuss refund related matters in about one and a half hours. But the result is that agent quit the chatbox and nobody called me later, I was waiting for 4 hours in chatbox typing the questions and still nobody answer me and no phone call.

Result: No one contacted me for nearly two and a half days, nor did any email inform me of the progress of the relevant matters. Every time I tried to discuss something with the agent, the end result was that chatbox became an unserved chatbox with title "customer service", and no matter how I asked, no one answered. The same thing happened many times including today.

My appeal: I hope the official company or contact team can give me a reply as soon as possible and refund the unreasonable fees I have paid in the past six or seven months. In terms of manual services, we hope that you can treat customers more rigorously and provide more accurate and reasonable information and services.