Previous Xfinity account not cancelled as requested, now with overdue bill.

Good evening @user_bra1ri and thank you for reaching out on our Community Forums, I see that you thought your account had been cancelled and now have an overdue bill. I'm sorry to hear about this frustrating experience and our team will be happy to help. We can assist with cancelling your account and apply any applicable credits. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.