Visitor
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1 Message
Plan renewal
My plan with a low rate is about to end and I would like to renew to lower my rate, I went in the store but the waiting time is too long I would like to get it done online
Visitor
•
1 Message
My plan with a low rate is about to end and I would like to renew to lower my rate, I went in the store but the waiting time is too long I would like to get it done online
XfinityEricB
Official Employee
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3.3K Messages
4 years ago
Hello @user_9c0e24. We would be happy to look into new offers for you! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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