ntomuro's profile

New Poster

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1 Message

Tue, Mar 2, 2021 10:00 AM

new mover discount not reflected on the bill

I just signed up for Xfinity for the new house I'm moving to.  I received a Xfinity discount program (various package options) for new customers through US Post Service (when I sumit a change of address), and I selected a package which I believe is $10 cheaper than the normal one -- $60 instead of $70.  But when I received the confirmation, the charge said $70.  

How can I get the discount package rate?

Responses

ComcastKaitlan

Official Employee

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67 Messages

1 m ago

Hello, @ntomuro! I'm happy to hear that you chose us for your new house and I would be happy to help look into that package to see what happened with the discount. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file by clicking on my name (ComcastKaitlan) and then clicking Message. I look forward to working with you!

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