@user_rbhki5 Welcome to our community forum! We are happy to help with any question or concern you have about your Xfinity experience from right here on the forum. What can I do for you today?
user_kduf2i - Was there an error code or message that was generated when your automatic payment failed?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_bp5cpf Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! Our team can help resolve your issues by working with you here directly. If we need to access your account we would then ask you to send us a DM. The best part is that we can follow up with you to ensure a resolution is found if a technician visit is required and you won't have to repeat yourself since we have record of our full conversation.
Can you tell me a bit more about what's happening with the TV and what troubleshooting steps you have already taken?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityEmilyB please have a real person call to help solve problem with tv
No one from here is going to call you. However, the fastest way to get help is to create your own post. Please do not send an unsolicited DM to anyone as is it against our Guidelines and the Acceptable Use Policy.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I called yesterday and I was told my bill was paid but it doesn't show up at my bank. I am getting [Edited: "Language"] because I can't talk to a person and give them the new checking account number.
1. Log in to the Xfinity app using your Xfinity ID. - Don’t have the app yet? Download it for free from Google Play or the App Store, or text "APP" to 266278. 2. Tap the Account tab at the bottom of the screen. 3. Select Bill details under the account balance section. 4. Tap Bill settings in the payment section. 5. Select Payment methods. 6. Here, you can Remove or Add a Payment Method by selecting the applicable option. 7. By selecting Add Payment Method, you’ll have the option to add a new bank account or new credit/debit card. Make your selection and tap Continue. 8. Enter your name, payment information and agree to the Stored Payment Methods Terms & Conditions. Tap Save. Note: You’ll also have the option to Turn on automatic payments using the newly added payment method. 9. You’ll receive a confirmation message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I need help with wifi at home and need to speak with someone love. I am the person on the lease at my address and I can't get the account taken off because Xfinity sold service to a mentally ill person at this address. I am the person on the lease and pay all the bills here and after calling several times for help, I keep getting the same answer from someone in the Philippines who will not assist with the process of having them removed so I can have service and not have to go through someone who is certified mentally ill and I don't have access to their account numbers or anything else they require. I was given no option on how to resolve this matter. I am seriously thinking of contacting legal assistance since Xfinitycustomervserrvice has given me no other options otherwise. Please contact me at [Edited: "Personal Information"]. I am contacting you in frustration over this matter. Please respond ASAP.
XfinityEmilyB
Official Employee
•
1.7K Messages
7 months ago
@user_rbhki5 Welcome to our community forum! We are happy to help with any question or concern you have about your Xfinity experience from right here on the forum. What can I do for you today?
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user_8tqsab
1 Message
4 months ago
I called yesterday and I was told my bill was paid but it doesn't show up at my bank. I am getting [Edited: "Language"] because I can't talk to a person and give them the new checking account number.
(edited)
1
0
user_3d5l48
1 Message
2 months ago
I need help with wifi at home and need to speak with someone love. I am the person on the lease at my address and I can't get the account taken off because Xfinity sold service to a mentally ill person at this address. I am the person on the lease and pay all the bills here and after calling several times for help, I keep getting the same answer from someone in the Philippines who will not assist with the process of having them removed so I can have service and not have to go through someone who is certified mentally ill and I don't have access to their account numbers or anything else they require. I was given no option on how to resolve this matter. I am seriously thinking of contacting legal assistance since Xfinitycustomervserrvice has given me no other options otherwise. Please contact me at [Edited: "Personal Information"]. I am contacting you in frustration over this matter. Please respond ASAP.
(edited)
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0