Need help to get the 5-year 1GB Internet Plan for $50/month

I completely understand how this can feel, and I really appreciate you taking the time to share your concerns with us. These specific offers are reserved for new customers, and when you first started your services, you were also able to take advantage of introductory promotions. We always do our best to keep our pricing and offers as competitive as possible for all customers.

Have you had a chance to look at the current deals available on your account? I’d truly be happy to review them with you and see what options might help. 

You can check out the options on your account by signing in at: https://www.xfinity.com/planbuilder or send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it