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meeshull
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Tuesday, September 17th, 2024 5:50 PM

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My bill increased by 50% and I cannot get in touch with anyone to find a new plan

Hello, my bill just increased by 50%, from $50/mo to $100/mo, and this is totally unsustainable for my budget. I am trying to get in touch with a representative online to see what offers are available for but have been unable to get a real person in the chat or find a proper number to call. Please let me know steps I need to take to find a better offer, otherwise I will have to cancel my plan and go elsewhere. Thank you!

Question

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Updated 

2 months ago

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EG

Expert

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107.1K Messages

2 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAdrienne

Official Employee

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911 Messages

2 months ago

Hey there, thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the sudden increase on the billing, and we would be happy to dive into the account with you directly to go over all the available options. We did receive your DM and will continue with you there going forward. 

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meeshull

4 Messages

Great, thanks so much for the quick response! Will look for a reply within the DMs.

(edited)

2 months ago

0

meeshull

4 Messages

@XfinityAdrienne​ A commenter said I was in violation of the guidelines by sending a message first. Please let me know if I need to take other steps to be in contact with someone. This is my first time using this forum.

2 months ago

XfinityAdrienne

Official Employee

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911 Messages

Thank you so much for replying to us, meeshull! With our Xfinity Forums, we do want to create a post and await for one of the employees to reach out to you in a comment. The reason is we want to keep as much information for other customers in the future if they have a similar concern, they are able to search here and find out how it was resolved. You would want to await for one of us to request that you send us a DM to complete the steps with sending a DM in the future. I have replied to your message in DM's, and we can continue there with your account details. Please reply to us in the private message. 

 

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2 months ago

EG

Expert

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107.1K Messages

2 months ago

@meeshull @XfinityAdrienne 

Sending an unrequested direct message to the support team is a violation of their forum guidelines.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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meeshull

4 Messages

oh goodness, why are there so many restrictions around getting in touch with someone? How am I supposed to message with someone at this point? Do I need to post another comment, or wait for someone to get in touch with me? I'm just trying to get in touch with someone!

2 months ago

0

XfinityAlfonso

Official Employee

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1.2K Messages

2 months ago

 

meeshull thank you for giving us a chance to help with this billing inquiry. We're glad to have been a help and know that we're always here to lend a hand. 

 

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